Indigo Subsea.
Keeping the world connected.

Indigo Subsea provides system operator support for modern submarine networks, transforming the way issues are identified and resolved.

As a Systems Operator, Indigo Subsea manages the whole system end to end.

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Why Indigo Subsea

  • Our fully managed NOC (Network Operations Centre) provides 24x7x365 support and a single point of contact for every kind of client query.
  • Our team has built up competencies and acquired certifications to meet increasingly diverse and complex market requirements. We are among a small number of service companies accredited to ISO 27001 Information Security Management.

  • We monitor, investigate, manage and report on submarine networks and supporting cable landing stations (CLS) to maximize uptime.
  • We are actively building processes and developing systems that will enable us to capture the necessary data and statistics to create machine learning tools to minimize downtime.

  • Our NOC team provides agile support at every point of escalation.
  • Our goal is to predict and remedy unplanned outages by combining first-class engineering talent with leading-edge technologies, systems, and process automation in our NOC.

Engineering a Digital Future

Find out more about how Indigo can support more than Subsea. We design to innovate, build to evolve, and support to enhance the performance of data centres, fibre, network services and wireless/5G, realising and maximising a future of meaningful connections.

How it works
Key Services
End-to-end Systems Operator model
We are changing how Subsea cables are managed by providing agile support at every escalation point. Our team will leverage the data we collect and build Machine Learning tools to alert us to preventative actions and predict fault causes.
Infrastructure audits
We offer network and alarm monitoring, allowing detection, remote diagnosis and problem fixes, even before it becomes service affecting.
Remote network monitoring
Our team manages both the dispatch of engineers to site and the required spare parts to ensure SLA adherence. Should the need arise, SLA jeopardy management is owned via the shift team leaders with defined escalation paths.
Commissioning, decommissioning and migrations
Whether you are migrating legacy network equipment/infrastructure to newer technology or simply moving/resizing your existing equipment, our multi-vendor skilled engineers use their years of experience in migrating terrestrial telecoms networks to all types of equipment and technologies.
Operational and first-line maintenance
Our field services operate on an emergency and planned/pre-arranged basis, allowing customers the flexibility to decide and schedule the dispatch of our engineers based on the criticality of the fault/issue.
Security Operations Center
We have developed an embedded security culture through awareness, education, and empowerment to
ensure we deliver a great customer experience. Appropriate security controls are in place and operating
effectively to deliver assurance and are at the heart of everything we do.
Dedicated Indigo Subsea NOC
  • A single point of contact.
  • Dedicated facility for collecting and collating data, and triaging every incident.
  • Identify the root cause of the problem and, more importantly, the fix.
  • Available 24x7x365, our expert NOC engineers can escalate to provide on-site support from a global team of multivendor engineers.
  • Provide granular detail with the vessels of subsea repair contractors.
Skilled People
  • We have recruited the most skilled subsea engineers and data analytic experts that will ensure we evolve and anticipate the market needs, many with subsea industry experience.
  • We have expanded our capabilities, hiring people with disciplines in data and ML to future-proof our skills and with ITIL accreditation.
  • We have also recruited security experts to mitigate the risks around increasingly sophisticated cyber threats.
  • We can source world-class leading shipboard representatives.
Technical Knowledge
  • Always ahead of the network technology curve.
  • Scope and deliver new cable builds from beach manholes to landing stations.
  • Manage capacity, and up to speed increasingly high fibre pair counts
  • Experts in PFE (Power Feeding Equipment)
  • Experts in SLTE (Submarine Line Terminal Equipment)
  • Ensures the end to
    end system is always optimised and ready to
    connect with backhaul networks or directly into
    local data centres.
Global Logistics
  • A network of global engineering talent, ready to be deployed by our NOC.
  • A fine-tuned logistics service that guarantee spares and replacements are quickly shipped.
  • Minimise downtime and fix problems in any corner of the world.

How we help our customers.

Our NOC engineers were monitoring a customer network when they identified a security problem.

Rather than just a quick fix or living with the status quo, they investigated all legacy issues to determine a perfect solution.

Our experts were able to spot anomalies because of their extensive experience in the industry.

In just a few hours that expertise, along with our analytics and automation tools, identified a long-term solution to increase efficiency of the cable and maximize uptime.

That is what makes Indigo Subsea unique, special and different.

Contact

E: hello@indigosubsea.com

T: +44 7552 816 432

Indigo Office
17th Street, 7th Floor,
Indigo Subsea NOC Suite,
Denver, CO, 80202

Contact Us
Get in touch.